Shipping Policy
ZIVAAE – Shipping Policy
1. Our Promise
At Zivaae, every parcel is wrapped with care, grace, and a blessing — because we know every product you choose carries a special emotion. 💜
We ensure safe, timely, and transparent delivery from our studio to your doorstep.
2. Shipping Time
- Processing Time: Orders are usually dispatched within 1–3 working days.
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Delivery Time:
- Metro Cities: 3–6 working days
- Other Locations: 5–9 working days
Note: Slight delays may occur during festivals or logistics restrictions.
3. Shipping Charges
- Free Shipping on all prepaid orders across India.
- For COD orders, ₹50 handling charge may apply.
- Currently, shipping available only within India.
4. Order Tracking
Once your order is shipped, you’ll receive an email & WhatsApp update with tracking details.
You can also check live status on our Track Order page.
5. Packaging with Care
Every Zivaae parcel is carefully packed in eco-conscious materials with our signature touch — a blend of purity and elegance. ✨
6. Delivery Partners
We deliver through trusted courier partners like Delhivery, Bluedart, DTDC, and India Post.
7. Delays or Issues
If your order is delayed, misplaced, or damaged in transit, contact us within 48 hours of delivery:
📩 support@zivaae.com
💬 WhatsApp: +91-8668558449
8. Note
- We are not responsible for incorrect addresses or unavailable customers during delivery.
- All timelines are based on business days (excluding Sundays & public holidays).
✨ Zivaae – Where every delivery carries a touch of divinity and modern grace. ✨